Refund policy
REFUND & EXCHANGE POLICY
At Pakhna Sarees, your satisfaction matters to us. We want you to love what you receive and if something isn't quite right, we'll make it easy to sort out.
Our Promise: Exchange Made Easy
If your saree doesn't meet your expectations whether it's a shade difference, a fit concern, or simply not what you pictured we're happy to offer an exchange. Once we receive the product and confirm it meets our eligibility criteria (below), we'll ship your replacement as soon as you confirm your choice.
When a Refund Applies
Since our sarees are handwoven and made to order in many cases, refunds are reserved for situations where something has genuinely gone wrong on our end:
- You received a damaged item
- You received the wrong product
For all other concerns including natural handloom variations in weave, texture, or shade compared to photos (which are not considered defects) we'll gladly arrange an exchange instead.
Eligibility Criteria (for Exchange or Refund)
- The product must be unused, unwashed, and unaltered
- The original Pakhna Sarees tag must still be attached
- No stains, odour, or signs of wear
- Original packaging and folding retained
- Pre-ordered items are eligible only if received damaged
Timelines
- Exchange window: 7 days from delivery
- Refund window: 3 days from delivery (damaged/wrong item only)
- Refunds, once approved, are processed within 5-7 working days to your original payment method
How to Start a Request
Email us at 📧 pakhnasarees@gmail.com with your order number and a photo (if applicable). Our team will guide you through the next steps.